Latest Omni-channel News

Contact Center & Omnichannel​

Facebook Acquires New $1 Billion Startup

Contact Center & Omnichannel​

Dreamforce: Salesforce Takes on Contact Center and Automation

Contact Center & Omnichannel​

Discussing Hype in the Contact Centre with Cisco

Customer Analytics & Intelligence

NICE and Microsoft Partner for the First Certified Teams Recording Solution

Contact Center & Omnichannel​

Calabrio Shares Future-Proofing Tips for Contact Centres

Contact Center & Omnichannel​

Mitto + AI = Optimized Message Routing

Contact Center & Omnichannel​

Gartner Magic Quadrant for CCaaS 2020

Contact Center & Omnichannel​

Call and Contact Centre Expo Virtual Roundup

Contact Center & Omnichannel​

Kakapo Systems’ New Contact Center Dashboard Will Make Your Life a Whole Lot Easier

Contact Center & Omnichannel​

The Rise of Digital: Conversational Interfaces, Virtual Assistants & Bots

Contact Center & Omnichannel​

Sinch Delivers New Conversation API

Contact Center & Omnichannel​

For Five9, 2020 is Turning Out to be Pretty Good

Contact Center & Omnichannel​

Cyara on Customer Experience in the COVID-19 Era

Contact Center & Omnichannel​

Cresta AI Software Integrates with Amazon Connect

Customer Analytics & Intelligence

UC Trends 2021 – Analytics Round Table

Contact Center & Omnichannel​

Voximplant Delivers Omni-Channel Contact Centre Kit