Latest Proactive Customer Service News

Latest News

The Human Tempo Gap What Is It And How Can We Overcome It

AI & Automation in CX

The Human Tempo Gap: What Is It And How Can We Overcome It?

CRM & Customer Data Management

Where Does the CDP Fit in an Agentic AI Strategy?

Why You Shouldn't Abandon Reactive Support For Proactive AI

AI & Automation in CX

Why You Shouldn’t Abandon Reactive Support For Proactive AI

Magnifying glass over the Discord logo with warning symbols, illustrating Brazil’s lawsuit over child safety, age verification and platform accountability.

Community & Social Engagement

What Does Brazil’s Discord Lawsuit Mean for Digital CX?

Freshworks Celebrates 90% Freshdesk Omni Migration With Autonomous Support Expansion

AI & Automation in CX

Freshworks Celebrates 90% Freshdesk Omni Migration With Autonomous Support Expansion

Why are Brands Still Failing Customers with Generic AI?

AI & Automation in CX

Why are Brands Still Failing Customers with Generic AI?

Contact Center & Omnichannel​

AI Can Make Service Faster, But Can It Make It Feel More Human?

Talkdesk Urges Leaders to Stop Reacting to the Market With Proactive AI Agents Launch

AI & Automation in CX

Talkdesk Launches Proactive AI Agents, Urges Leaders to Stop Reacting to the Market

What’s the Best Customer Data Strategy for 2026? A Buyer’s Guide to CRM

CRM & Customer Data Management

What Is Customer Data Management? CRM, CDP & Data Strategy Explained for 2026

Customer communities influence retention, adoption, and expansion revenue across the customer lifecycle.

Community & Social Engagement

How Much Revenue Is Your Company Losing by Ignoring Customer Communities?

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