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Contact Center & Omnichannel
Could Your Contact Center’s Sentiment Tool Break EU Rules?
Security, Privacy & Compliance
Anthropic Drops Data Retention Requirement for Mythos and Fable 5.1 After Enterprise Pushback
CrowdStrike’s AI Security Push Puts Enterprise CX on Alert
AI & Automation in CX
Big CX News From Salesforce, Zoom, Meta and Google
CrowdStrike, Okta Warn AI Is Turning Cybersecurity Into an Enterprise Imperative Following “Mythos Moment”
8.7 Million Customers Exposed in Manchester Airport Cyberattack
Meta’s $18bn Settlement Could Upend Social CX
Google’s $10MN Spirit Deal Reveals AI Is Putting a Price on Enterprise and Customer Data
Google’s Spirit Data Deal Raises $10MN Question: Should AI Developers Be Allowed to Buy Enterprise Data for Training?
OpenAI’s Push on Regulation Could Change How CX Teams Buy and Govern AI
Big CX News from Salesforce, Stripe, OpenAI & Anthropic
OpenAI Wants Enterprises to Trust Its Frontier Models With Sensitive Customer Data
Why Workforce Experience Is Now a Data Protection Issue For Enterprises
Concentric AI Wants to Help Enterprises Find and Secure Sensitive Data Hiding in Documents
The 3 Security Gaps Enterprises Must Fix to Limit AI Agent Threats
Big CX News from Five9, Cisco, Meta & More
