Latest Security and Compliance News

Security, Privacy & Compliance

Virgin Media Faces £23.8MN Fine After Placing Its Vulnerable Customers At Risk

AI & Automation in CX

AI Telecom Routing is the Answer to the Growing Costs of Legacy IVR

AI & Automation in CX

Zendesk and Microsoft Targets The Small Business Market in Latest Partnership

Security, Privacy & Compliance

Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty

Security, Privacy & Compliance

OpenAI Discloses Mixpanel Hack, Highlighting Risks in Third-Party Data Security

CX TV

Hardware v Software: The Security Showdown Shaping the Future of Noise Cancellation

Security, Privacy & Compliance

8×8 Enhances Security and Privacy Portfolio For Secure Customer Data Handling

CX TV

Meeting Regulations and Earning Trust in a Data-Rich CX World

CRM & Customer Data Management

Salesforce Launches Tools to Support Visibility in Large Scale AI Deployment

Customer Analytics & Intelligence

AI Hallucinations Start With Dirty Data: Governing Knowledge for RAG Agents

Security, Privacy & Compliance

Microsoft Heightens Security and Governance in AI Transformation Strategy

CRM & Customer Data Management

Zoho One’s Overhaul Aims to Bring Enterprises a More Connected, AI-Ready CX Stack

AI & Automation in CX

Cisco Outlines Strategy to Help Customers Struggling With AI Adoption

Security, Privacy & Compliance

How Enterprises Can Fight Ransomware and Defend Customer Data

Security, Privacy & Compliance

Phishing Campaign Targets Cloudflare Pages and Zendesk to Mimic Support Portals

Marketing & Sales Technology

The Ultimate Guide to Sales & Marketing Technology