Latest Security and Compliance News

CRM & Customer Data Management

Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents

Contact Center & Omnichannel​

Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here’s How.

Contact Center & Omnichannel​

Can You Hear Me Clearly? Why Audio Quality Is a Compliance Risk

Contact Center & Omnichannel​

A Scammer Hijacks United Airlines’ Customer Support Line, Costing the Victim $17k

Contact Center & Omnichannel​

AWS & Google Have Left the Voice Biometrics Market, Microsoft Is Retreating: Why?

CRM & Customer Data Management

The Google-Salesforce Customer Data Breach: What Really Happened?

Contact Center & Omnichannel​

US Senators Propose Bill to Mandate the Right to Human Customer Service

CX TV

NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments

Contact Center & Omnichannel​

“Significant” Amount of Customer Data Stolen in Qantas Contact Center Breach

Customer Engagement Platforms

Google Takes on Deepfakes with a New “Know Your Customer” Innovation

Contact Center & Omnichannel​

The SequenceShift Experience: A Smarter Way to Deploy CX

Contact Center & Omnichannel​

CX Gets Vertical: Why Retail-Specific Solutions Are the Future

Contact Center & Omnichannel​

ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX

Contact Center & Omnichannel​

Security in the Age of Omnichannel and AI Contact Centers: How ComputerTalk Ensures Data Protection Across All Touchpoints

Contact Center & Omnichannel​

The Next Big CCaaS Consideration: Is My Provider FedRAMP High Accredited?

Contact Center & Omnichannel​

Navigating Compliance: How to Stay Ahead of Contact Center Privacy Regulations with ComputerTalk’s Solutions