Latest Security and Compliance News

Contact Center & Omnichannel​

Voice AI is Booming – But Without CX Observability, It Will Break

AI & Automation in CX

Why Google’s Eavesdropping Settlement Should Worry CX Leaders

Security, Privacy & Compliance

EU Regulation Puts WhatsApp Channels Firmly on the Compliance Radar

Contact Center & Omnichannel​

Who’s Really Calling? The Rise of AI Customers

AI & Automation in CX

Salesforce Targets Agent Sprawl Increase in Latest MuleSoft Expansion

Security, Privacy & Compliance

Massive Credential Leak Exposes 149 Million Stolen Logins for Gmail, Facebook, Netflix and More

AI & Automation in CX

A Google Calendar Invite, a Hidden Prompt, and a New Kind of AI Security Problem

Contact Center & Omnichannel​

Modernising the Contact Center for Always-On Service: AI Promises, Human Reality

AI & Automation in CX

Marketers Face Higher Expectations Across Search and AI Tools, Gartner Finds

Security, Privacy & Compliance

AWS and IBM Respond to Rising Data Sovereignty Demands Across Europe

Security, Privacy & Compliance

AWS Expands PCI DSS Compliance to New Services and Regions

CRM & Customer Data Management

Owning Trust: What CX Leaders Can Learn from the Data Custody Debate

AI & Automation in CX

The Silent Spiral: When Monitoring Systems Miss What Matters Most

Security, Privacy & Compliance

What Monzo’s Outage Says About Resilience as a Customer Experience Issue

Security, Privacy & Compliance

NiCE’s AOK Bayern Win Shows How Data Sovereignty Is Powering the Next Wave of CX Modernization

Security, Privacy & Compliance

AppOmni Uncovers Agentic AI Security Vulnerability in ServiceNow’s API and Agents