Latest Service Automation News

Latest News

Genesys and Microsoft Co-pilot

AI & Automation in CX

You Wait All Year For A CX Copilot, Then Genesys And Microsoft Drop Two At Once

AI voice contact center network latency — SIP migration PSTN shutdown CX infrastructure

AI & Automation in CX

Why the Network Layer Is Now a CX Problem

Salesforce launches AgentExchange, Marking a New Phase In Its AI Agent Marketplace Strategy

AI & Automation in CX

Salesforce Relaunches AgentExchange, Marking a New Phase In Its AI Agent Marketplace Strategy

FCC offshore call center rules impact on CX infrastructure and compliance

Contact Center & Omnichannel​

The FCC Just Made Offshore Call Centers a Boardroom Problem

Salesforce Ambient Intelligence

AI & Automation in CX

Salesforce Brings Ambient Intelligence to Sales Calls

Mobile World Congress Tech Mahindra NVIDIA

AI & Automation in CX

Tech Mahindra And NVIDIA Kill The Support Ticket With Zero-Touch CX At MWC 2026

Genspark, Twilio, Call for Me, multilingual CX, translation, AI

AI & Automation in CX

AI Calling At Scale: What The Genspark-Twilio Deal Signals For CX Leaders

AO Modernises Network Infrastructure with HPE to Strengthen Customer Experience

Service Management & Connectivity

AO Modernises Network Infrastructure with HPE to Strengthen Customer Experience

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