Latest SPOTLIGHT: From Static Maps to Dynamic Customer Journeys​ News

Latest News

Retailers Reassess AI Commerce to Regain Control of the Customer Journey

Customer Analytics & Intelligence

Retailers Reassess AI Commerce to Regain Control of the Customer Journey

Google Cloud Virtual Try-On AI powering personalized shopping experiences for OTB Group brands Diesel and Jil Sander

Customer Engagement & Journey Orchestration

Google Cloud Powers Hyper-Personalized Shopping for OTB’s Fashion Brands

Genesys Cloud and WhatsApp integration bringing together voice and messaging for enterprise customer service

Contact Center & Omnichannel​

Genesys Brings Voice to WhatsApp to Fix Channel-Switching

Customer journey modeling flaws vs real customer behavior across channels

Customer Engagement & Journey Orchestration

Your Customer Journeys Aren’t Broken – They Were Never Real to Begin With

Twilio Evolves From CPaaS Origins With Next‑Generation Customer Engagement Platform

Customer Engagement Platforms

Twilio Evolves From CPaaS Origins With Next‑Gen Customer Engagement Platform

Meta AI Business Assistant Cuts Advertiser Issue Resolution Time by 20%

AI & Automation in CX

Meta AI Business Assistant Cuts Advertiser Issue Resolution Time by 20%

Intercom Challenges Multi-Agent Trend With The Expansion of Fin Into Sales

Customer Engagement Platforms

Intercom Challenges Multi-Agent Trend With Expansion Into Sales

How Secondary Ticket Platforms Are Rebuilding Customer Trust in 2026

Contact Center & Omnichannel​

How Secondary Ticket Platforms Are Rebuilding Customer Trust in 2026

Meta and Google's Legal Scrutiny Create New Risks for Enterprise Engagement

Community & Social Engagement

Meta and Google’s Legal Scrutiny Creates New Risks for Enterprise Engagement

Customer Analytics & Intelligence

SoundHound AI Brings Real-Time Agentic AI to the Retail Sales Floor at MWC

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