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Security, Privacy & Compliance
California AI Order Raises CX Standards but Leaves Gaps in Governance and Oversight
Community & Social Engagement
LinkedIn Faces Class-Action Lawsuits Over Alleged Browser Extension Scanning
US Federal Court Halts Government Action Against Anthropic as Brand Reputation Concerns Grow
As AI Agents Enter Customer Journeys, Enterprises Must Rethink Fraud and Identity
AI & Automation in CX
Uber and Rivian’s Driverless Rides Are Coming, But Is The CX Model Ready?
Contact Center & Omnichannel
National Support Network Demonstrate How Vulnerable Customers Are Reshaping CX Design
Lloyds Banking Group Data Visibility Error Raises Privacy Concerns
Pay Is Only the Start: Closing the Gender Gap in CX Through Pay Equity, Sponsorship, and Access
Woolworths “Angry Mother” AI Chatbot Sparks Concerns Over Misleading Responses
Event News
CX Leaders, Stop Repeating These 3 Service Mistakes in the Age of AI
