Latest Trust & Safety News

AI & Automation in CX

The GenAI Divide: Why Banking Is No Longer in “Experiment Mode”

AI & Automation in CX

AI Is Everywhere in CX, So Why Don’t Agents Trust it Yet?

Community & Social Engagement

Brand Awareness Is Overrated, Sprinklr Social Index Finds

Customer Engagement & Journey Orchestration

Rising Airline Prices Amid Iran War Turns CX into a Strategic Battleground

Service Management & Connectivity

Coinbase Customers Left Hot Under the Collar After AWS Cloud Data Center Overheats, Disrupting Service

Marketing & Sales Technology

The Rise of Stress and Digital Fatigue in Brand Experiences

AI & Automation in CX

U.S. Lawmakers Question JetBlue Over Customer Data Use in Dynamic Pricing

Community & Social Engagement

Why B2B Communities Are No Longer Optional – They Are Revenue Engines

Security, Privacy & Compliance

California AI Order Raises CX Standards but Leaves Gaps in Governance and Oversight

Community & Social Engagement

LinkedIn Faces Class-Action Lawsuits Over Alleged Browser Extension Scanning

Security, Privacy & Compliance

US Federal Court Halts Government Action Against Anthropic as Brand Reputation Concerns Grow

Security, Privacy & Compliance

As AI Agents Enter Customer Journeys, Enterprises Must Rethink Fraud and Identity

AI & Automation in CX

Uber and Rivian’s Driverless Rides Are Coming, But Is The CX Model Ready?

Contact Center & Omnichannel​

National Support Network Demonstrate How Vulnerable Customers Are Reshaping CX Design

Security, Privacy & Compliance

Lloyds Banking Group Data Visibility Error Raises Privacy Concerns

Contact Center & Omnichannel​

Pay Is Only the Start: Closing the Gender Gap in CX Through Pay Equity, Sponsorship, and Access