Latest Trust & Safety News

AI & Automation in CX

Deployment-First AI Is a Dangerous Bet According to SAP CX

CRM & Customer Data Management

“We Made a Mistake” – HubSpot Reverses Customer Data Enrichment Plan

AI & Automation in CX

Microsoft Brings Safety to AI-Driven Commerce with New MCP Server

AI & Automation in CX

Big CX News from Salesforce, Anthropic, Five9 & WordPress

AI & Automation in CX

Google Cloud Summit Round-Up: How Agentic AI Is Reshaping Customer Experience

Marketing & Sales Technology

WordPress VIP Argues That Saying “AI” Could Be Costing You Customers

AI & Automation in CX

Human Oversight Can No Longer Protect Customers From AI Hallucinations

AI & Automation in CX

Containment Without Trust Is Costing Your Customer Service Team More Than You Think

Security, Privacy & Compliance

Why Faster Refunds Can Backfire Without Smarter Fraud Controls

AI & Automation in CX

AI Hallucinations in Banking are a CX Risk, Not Just a Technical One

AI & Automation in CX

Admiral Acquires Flock to Tackle CX Friction in Commercial Fleet Insurance

AI & Automation in CX

The GenAI Divide: Why Banking Is No Longer in “Experiment Mode”

AI & Automation in CX

AI Is Everywhere in CX, So Why Don’t Agents Trust it Yet?

Community & Social Engagement

Brand Awareness Is Overrated, Sprinklr Social Index Finds

Customer Engagement & Journey Orchestration

Rising Airline Prices Amid Iran War Turns CX into a Strategic Battleground

Service Management & Connectivity

Coinbase Customers Left Hot Under the Collar After AWS Cloud Data Center Overheats, Disrupting Service