Latest Trust & Safety News

Community & Social Engagement

What Does Brazil’s Discord Lawsuit Mean for Digital CX?

AI & Automation in CX

“Trust Is Broken”: Why AI Shopping Must Prove Its Answers

AI & Automation in CX

Zuckerberg Proposes to Transform the Customer Journey with Personal AI Agents for Billions

Marketing & Sales Technology

The Meta Muse Image Paradox: Better AI Creative Equals Harder Customer Trust

AI & Automation in CX

Can Microsoft’s Governance Layer Make Customer Service AI Enterprise-Ready?

Marketing & Sales Technology

How to Stop Your Sales Teams From Hurting CX

AI & Automation in CX

Should Brands Label AI Content? The Transparency Debate 

AI & Automation in CX

OpenAI Launches Presence Amid AI Agent Safety Concerns

AI & Automation in CX

Autonomous CX: Useful Automation or Another Layer of Complexity?

Contact Center & Omnichannel​

Debt Collection Needs a Human Touch. SequenceShift Lets Customers Pay Privately on Any Channel

AI & Automation in CX

Deployment-First AI Is a Dangerous Bet According to SAP CX

CRM & Customer Data Management

“We Made a Mistake” – HubSpot Reverses Customer Data Enrichment Plan

AI & Automation in CX

Microsoft Brings Safety to AI-Driven Commerce with New MCP Server

AI & Automation in CX

Big CX News from Salesforce, Anthropic, Five9 & WordPress

AI & Automation in CX

Google Cloud Summit Round-Up: How Agentic AI Is Reshaping Customer Experience

Marketing & Sales Technology

WordPress VIP Argues That Saying “AI” Could Be Costing You Customers