Latest Trust & Safety News

Latest News

Mary Ann Miller of Prove discusses how AI agents in customer experience are reshaping fraud prevention and digital identity verification

Security, Privacy & Compliance

As AI Agents Enter Customer Journeys, Enterprises Must Rethink Fraud and Identity

httpsinvestor.uber.comnews-eventsnewspress-release-details2026Uber-and-Rivian-Partner-to-Deploy-up-to-50000-Fully-Autonomous-Robotaxis-2026-TViR4R05gidefault.aspx

AI & Automation in CX

Uber and Rivian’s Driverless Rides Are Coming, But Is The CX Model Ready?

Vulnerable Customer Support National Support Network

Contact Center & Omnichannel​

National Support Network Demonstrate How Vulnerable Customers Are Reshaping CX Design

Lloyds Banking Group Data Visibility Error Raises Privacy Concerns

Security, Privacy & Compliance

Lloyds Banking Group Data Visibility Error Raises Privacy Concerns

International Women's Day 2026

Contact Center & Omnichannel​

Pay Is Only the Start: Closing the Gender Gap in CX Through Pay Equity, Sponsorship, and Access

Woolworths “Angry Mother” AI Chatbot Sparks Concerns Over Misleading Responses

AI & Automation in CX

Woolworths “Angry Mother” AI Chatbot Sparks Concerns Over Misleading Responses

Sangeetha Rai, Customer Contact Week Orlando, CX Leaders

Event News

CX Leaders, Stop Repeating These 3 Service Mistakes in the Age of AI

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