Latest User Experience News

Customer Engagement Platforms

Talent Firm iCIMS Debuts Automated Video Experiences

Workforce Engagement Management

7 Ways Business Intelligence Influences Agent Experience

Customer Engagement Platforms

Google Cloud Launches Retail Search Solution

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Product Experience Startup Pendo Raises $150mn

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IFS Acquires Customer Feedback Platform Customerville

Customer Engagement Platforms

Bbot Raises $15M for Hospitality Tech Platform

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Explorance Debuts ML Employee Experience Tool

Customer Engagement Platforms

Stor.ai, Toshiba Join Forces on Online Retail Experience

CRM & Customer Data Management

Salesforce Completes $27.7bn Slack Acquisition

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Limeade Acquires Employee Feedback Firm TINYpulse

Customer Engagement Platforms

Lattice Hails Record Growth Following $60mn Series E

Customer Engagement Platforms

Comviva Upgrades Digital Wallet User Experience

Customer Engagement Platforms

Nayax Acquires Customer Journey Start-up Weezmo

Workforce Engagement Management

Productive Agents, Happy Customers

Workforce Engagement Management

Keeping Agents Engaged Post-Pandemic

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Banco Galicia Chooses Qualtrics for Employee Feedback