Latest User Experience News

CRM & Customer Data Management

@properties Acquires Suburban Jungle Real Estate Tech

Customer Engagement Platforms

Epsilon Expands Omni-Channel Customer Messaging Platform

CRM & Customer Data Management

TA Associates Announces Revalize Cloud Platform

Workforce Engagement Management

Top Five Application Areas for Workforce Optimisation

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Visual Feedback Platform MarkUp Partners with Loom

Contact Center & Omnichannel​

Five9 and Nuveto Transform Workflow Automation Together

Customer Engagement Platforms

EVRYTHNG, Connected Fanatics Partner on Fan Experiences

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Qualtrics Launches New Digital Experience Solutions

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Panion Debuts B2B Community Management Platform

Customer Analytics & Intelligence

How Real-Time and Predictive Analytics Help a Hybrid Workforce

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Auth0 Study Highlights Poor Login Experiences

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Qualtrics Debuts Spotlight Insights for Employee Feedback

Customer Analytics & Intelligence

How Real-Time and Predictive Analytics Support WFH Agents

Contact Center & Omnichannel​

Poly SAVI 8200 Review: Impressive Mobility for Pro Users

Workforce Engagement Management

Which Workforce Optimisation Solutions Save Agents Time?

Contact Center & Omnichannel​

5 Reasons Why Customers Abandon Calls