Latest User Experience News

CX Trends

Customer Experiences in the US Hit a Record Low (Again!), Forrester Says

Workforce Engagement Management

3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner

Customer Analytics & Intelligence

From CEO Dismissal to Courtroom Drama: Dubber Takes Legal Aim at BDO Over Missing AU$26.6m

CX TV

The Current State of Customer Service: A Breakdown

Contact Center & Omnichannel​

Happy Agent = Happy Customer: Why More Contact Centers Are Focusing on the Agent Experience

Contact Center & Omnichannel​

5 New Customer Expectations for 2025 (and How to Outpace Them!)

CRM & Customer Data Management

OpenAI Rolls Out Shopping in ChatGPT Following Rumors of a Big Shopify Partnership

Contact Center & Omnichannel​

The Convergence of AI, CX, and EX – A New Era for Customer Experience Professionals

Contact Center & Omnichannel​

How Krisp’s AI Live Interpreter is a Win-Win for Contact Center Agents and Customers

Contact Center & Omnichannel​

Hardware Over Software: Cyber Acoustics’ Mission to Simplify Noise-Cancellation in Contact Centers

Contact Center & Omnichannel​

Krisp’s AI-Powered Live Interpretation: Breaking Language Barriers in Real-Time

CX TV

Salesforce Update – The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score

Contact Center & Omnichannel​

Meeting Gen Z Expectations: Why Physical Mail is Losing Relevance

Contact Center & Omnichannel​

Microsoft to Shutdown Its Dynamics 365 Unified Service Desk (USD)

CX Trends

Walgreens CEO: “When You Lock Things Up… You Don’t Sell as Many of Them”

Contact Center & Omnichannel​

Green CX: Why It Should Be on Your 2025 Agenda