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The ‘Top Gun Effect’: What can a Tom Cruise Blockbuster Reach us About Customers?
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Qualtrics Lays Off 14 Percent of Its Workforce
Concentrix to Rebrand After Wrapping Up Its $4BN Webhelp Deal
Find Your Brand’s Voice: The Future of Customer Communications
Is Voice Dead or Alive? – We Asked Five9 and AT&T
Five Surprising Ways to Unearth UX Differentiators
3 Tactics Customers Use to Evaluate Your Price
The Problem with User Research… is Knowing Where to Start
Gen Z consumers seek authentic brands they can trust
Unravel the Truth Behind Customer’s Perception
5 Things Customer Service Can Learn From Reviews
Taking Things Personally: When Personalisation Hurts Your Business
Customer Expectation Lessons from Subscription Services
Is This the Beginning of the End for NPS?
Cost of Living Impacts Customer Contact in Europe
Qualtrics Brings Generative AI to “Every Part” of Its Platform
