Latest Workforce Management News

Contact Center & Omnichannel​

Verint Customer Engagement vs NICE CX One  

Contact Center & Omnichannel​

8×8 Contact Centre vs Genesys Multicloud CX 

Workforce Engagement Management

WFO: CX Today Expert Round Table

Workforce Engagement Management

LiveVox Launches WFM Solution  

Workforce Engagement Management

74% of WFH Agents Concerned They’re Being Monitored  

Workforce Engagement Management

87% of Businesses Hail Video in Supporting CX Ops  

Workforce Engagement Management

Puzzel Signs Deal with EvaluAgent to Optimise EX & CX 

Contact Center & Omnichannel​

Calabrio: Agent Well-Being & the Health of the Contact Centre 2021

Workforce Engagement Management

Doxim Releases CEM Solution to Increase Staff Efficiency  

Workforce Engagement Management

Intelligent Interviewing & Micro Shifts Among Verint’s 2022 WFM Predictions

Contact Center & Omnichannel​

Cisco Unveils New Webex Features to Improve CX and WFO 

Contact Center & Omnichannel​

Genesys: Disconnect in Consumer and Business CX Priorities

Workforce Engagement Management

WFO Tools Mean WFH Agents Shouldn’t Suffer in Silence 

Customer Analytics & Intelligence

CallMiner’s Edge for In-the-Moment Agent Guidance

Workforce Engagement Management

Cisco Launches Global Hybrid Work Index

Workforce Engagement Management

WFM Platform Smartstaff Raises $4.3m in Funding