Latest Workforce Optimization News

Workforce Engagement Management

5 Performance Management Processes for Contact Centers

Workforce Engagement Management

Employees Want Change! Pipedrive Research Reveals Where

Contact Center & Omnichannel​

48% of Contact Center Leaders Feel “Unprepared” for the Future

Workforce Engagement Management

Zoom Launches a New Framework for Hybrid Working

Workforce Engagement Management

CallMiner Strengthens Its Workforce Intelligence Capabilities

Customer Analytics & Intelligence

EvaluAgent Enters the Conversational Analytics Space

Customer Analytics & Intelligence

Genesys Unveils a New Customer Journey Analytics Solution

Workforce Engagement Management

Arianna Huffington Shares Her Employee Engagement Secrets

Contact Center & Omnichannel​

Top CX Vendors Majoring in Public Sector in 2022

Workforce Engagement Management

Puzzel Releases a “Smart Chatbot” and New Performance Management Solutions

Customer Analytics & Intelligence

Dialpad Launches a “First Ever” AI Engine to Measure CSAT

Workforce Engagement Management

ServiceNow Acquires Hitch

Contact Center & Omnichannel​

7 Insightful Public Sector CX Case Studies to Read in 2022

Workforce Engagement Management

Content Guru Adds New Features to Its WFM Solution

Workforce Engagement Management

ServiceNow Launches an Agent Experience Innovation

CRM & Customer Data Management

Zendesk Announces New CRM and Employee Experience Capabilities