Latest Workforce Optimization News

Workforce Engagement Management

Alight Releases a New Employee Experience Platform

Contact Center & Omnichannel​

Omnichannel vs. Multichannel vs. Multimodal – What Is the Difference?

Contact Center & Omnichannel​

CX E-Commerce Case Study in Focus: Banzai and Genesys

Workforce Engagement Management

Playvox Partners with SoFi to Boost Customer Service Efficiency

Contact Center & Omnichannel​

40 Contact Center KPIs to Start Tracking Now

Contact Center & Omnichannel​

How to Identify and Support Vulnerable Customers

Contact Center & Omnichannel​

Firms Must Offer Smarter Self-Service in Digital-First World

Customer Engagement Platforms

5 Important Metrics for Customer Satisfaction

Contact Center & Omnichannel​

Get Started With Removing Complexity from the Modern Contact Centre

Contact Center & Omnichannel​

How to Support the Future Contact Centre Agent

Workforce Engagement Management

Conversational AI Recruiting Platform Emi Raises $11M 

Workforce Engagement Management

Genesys and Thrive Team Up to Tackle Employee Burnout

Contact Center & Omnichannel​

Sabio Secures a Multi-Million Contract Win

Workforce Engagement Management

Calabrio Releases a New Self-Scheduling Package

Workforce Engagement Management

Infosys Collaborates with Qualtrics  

Workforce Engagement Management

The Impact of Digital on Customer Experience