Features

CX TV

Ground Your AI Strategy on Data, Says Salesforce Exec

CX TV

CEO Chat: Mike Burkland, Five9

Customer Analytics & Intelligence

Adobe Summit 2024: 5 Top Takeaways from the Digital Experience Conference (So Far!)

CRM & Customer Data Management

The Acquisition of Ultimate May Transform Zendesk. Here’s How.

Contact Center & Omnichannel​

Twilio, Vonage, GoTo… The Great CX CEO Exodus of 2024 Has Begun

Contact Center & Omnichannel​

Who Is Leading the CPaaS Space In 2024? Omdia Reveals Its Findings

Contact Center & Omnichannel​

Webex Battles to Get the Enterprise CCaaS Attention It Deserves

Contact Center & Omnichannel​

A Second Wave of Terrible Chatbots Is Nigh. Thanks, ChatGPT

CRM & Customer Data Management

ServiceNow Wins Big from GenAI In Customer Experience & Beyond

Workforce Engagement Management

The Zendesk-Klaus Acquisition: 3 Major Talking Points

Contact Center & Omnichannel​

OpenAI Has Launched a GPT Store. Here’s What It Means for Contact Centers

Contact Center & Omnichannel​

Analysts React to RingCentral’s Sudden CEO Departure

Contact Center & Omnichannel​

AWS re:Invent 2023 – Catching Up on All the Contact Center News

CX TV

BIG CX News – The Latest on Cisco’s New Contact Center Packages, GenAI In CX, & “CCaaS Deceleration”

CRM & Customer Data Management

The New Slack CEO Starts on Monday, with the Einstein 1 Platform Blazing a Trail for Success

Contact Center & Omnichannel​

Industry Analysts on the Downturn In CCaaS Growth & How Vendors Might React