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More from CX Today
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Community & Social Engagement
Why B2B Communities Are No Longer Optional – They Are Revenue Engines
CRM & Customer Data Management
Is Freshworks Walking Away from Customer Experience?
AI & Automation in CX
AI Slop Is a Customer Experience Problem – Is Multimodal the Cure
Workforce Engagement Management
How CXA Is Changing the Contact Center Operations Model
Service Management & Connectivity
Waiting for a Human: The Six Minute Gap in Service Connectivity
Future of CX: Part 4 – 1:20 PM — The Loyalty Tier Collapse
Contact Center & Omnichannel
The FCC Just Made Offshore Call Centers a Boardroom Problem
Microsoft WorkLab data shows Achievers expect to scale 2.5 times faster
Future of CX: Part 3 – 11:40 AM — The Customer Who Wanted a Human
Why Salesforce’s Agentforce Contact Center Won’t End the CCaaS-CRM Battle
Security, Privacy & Compliance
Real-Time Fraud vs Real-Time CX: The Security Tradeoffs Behind Seamless Journeys
Future of CX: Part 2 – 10:12 AM — The Empathy Algorithm
The “Real-Time” Lie: Inside the Latency, Data Quality, and Identity Gaps Breaking CX Decisioning
Marketing & Sales Technology
Marketing ROI in the Era of Flat Budgets and Rising Expectations
Customer Analytics & Intelligence
CX Teams Are Stuck In The Measurement Trap, Real-Time Intelligence Is The Exit
Future of CX: Part 1 – 9:05 AM — The CEO Wants 100% Automation
