Interviews

Workforce Engagement Management

RingCentral: 25% Will Look for New Job if Forced Back to Office

CRM & Customer Data Management

Salesforce Appoints Co-CEO Alongside Q3 Results

Event News

AWS re:Invent: Day 1 Roundup

Customer Engagement Platforms

Zwipe Launches Biometric Customer Enrolment Solutions

Contact Center & Omnichannel​

Genesys Appoints New Chief Information Officer

Customer Analytics & Intelligence

CMA Receives Commitments on Google’s Privacy Sandbox

Contact Center & Omnichannel​

Replicant Adds New Capabilities to its Conversational AI Platform

Customer Engagement Platforms

SAS: 87.9% Feel Shopping Experience Improved During Pandemic

Customer Engagement Platforms

Meeting Customer Expectations on Black Friday

Customer Analytics & Intelligence

Calabrio: Award-winning Case Studies for How Interaction Analytics Turns Data into Results 

CRM & Customer Data Management

What Maslow’s Hierarchy of Needs Teaches us About Customer Experience Management

Contact Center & Omnichannel​

Sabio Group Strengthens Presence in Spain with New Appointment

Customer Engagement Platforms

AiFi, Carrefour, Partner on Concept Convenience Store

CRM & Customer Data Management

Adwerx Secures $14.5mn for CRM Advertising Platform

Customer Analytics & Intelligence

Kore.ai Partners with NVIDIA to Reduce Customer Churn

Customer Engagement Platforms

Luma Health Raises $130mn Series C for Patient Engagement