Interviews

CRM & Customer Data Management

Logik.io Raises $10mn for Salesforce Configuration Platform

Contact Center & Omnichannel​

SaaS Labs Launches JustCall IQ Conversation Intelligence Platform

Uncategorized

Chattermill: CX Leaders Point to Highest Ever Customer Expectations

Contact Center & Omnichannel​

Calabrio Call Recording Review: Flexible PCI Compliance

Uncategorized

Jotform Launches No-Code Form Solution

Contact Center & Omnichannel​

Ericsson to Acquire Vonage for $6.2B

CRM & Customer Data Management

Customer Data Firm Hightouch Closes $40mn Series B

Contact Center & Omnichannel​

Dialpad Partners with Zoho to Reduce “App-Switching”

Contact Center & Omnichannel​

Ada Expands Conversational AI Platform; Partners with Talkdesk

Customer Analytics & Intelligence

Marchex Launches Marchex Anywhere

Contact Center & Omnichannel​

NICE, Google Cloud, Partner on Automated Self-Service

Contact Center & Omnichannel​

Twilio: 52% Consumers Expect Better Brand Engagement

Contact Center & Omnichannel​

Looking Forward to the Contact Centre of 2022

Customer Analytics & Intelligence

Gainsight Launches New AI Platform

Contact Center & Omnichannel​

Exploring the Five9 CX Marketplace 

Contact Center & Omnichannel​

WalkMe and SAP Concur Partner on Employee Experience