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Zendesk to Acquire SurveyMonkey
Customer Analytics & Intelligence
LivePerson Acquires VoiceBase and Tenfold
Contact Center & Omnichannel
Flexible Assistant Service Double Closes $8.5M in Series A Funding
75% of Customers Don’t Feel Businesses Listen to Feedback
Hybrid Work Priority for Nextiva as Contact Centre Updates Launched
Workforce Engagement Management
74% of WFH Agents Concerned They’re Being Monitored
4 Ways to Prepare the Contact Centre for the Holiday Rush
‘Facebook can’t repair brand perception by changing its name’
NetSfere Launches New Omni-channel Portal
87% of Businesses Hail Video in Supporting CX Ops
Puzzel Signs Deal with EvaluAgent to Optimise EX & CX
Future-Proofing a Business with Omni-Channel
Uniphore Completes Jacada Deal & Unveils New Platform
Calabrio: Agent Well-Being & the Health of the Contact Centre 2021
Doxim Releases CEM Solution to Increase Staff Efficiency
CRM & Customer Data Management
Vendavo Launches AI B2B Sales Optimiser
