Interviews

Contact Center & Omnichannel​

RingCentral: Managing Agents Through Change

Customer Analytics & Intelligence

Verint Speech Analytics Review: Find At-Risk Customers  

Customer Analytics & Intelligence

Invoca Announces New Additions For Accelerated Growth

Workforce Engagement Management

WFM Platform Smartstaff Raises $4.3m in Funding 

CRM & Customer Data Management

Content Guru: The Importance of an Effective CRM 

Customer Engagement Platforms

Youtap, Mambu Partner on Digital Banking

CRM & Customer Data Management

Talent Acquisition CRM Gem Raises $100mn

Event News

National Customer Service Week Themes Highlighted

Contact Center & Omnichannel​

Five9 vs Genesys: Battle of the Contact Centres

Workforce Engagement Management

NICE: The Challenges of Digital Channel Management

Contact Center & Omnichannel​

Puzzel Acquires Digital Engagement Firm Vergic 

CRM & Customer Data Management

LeadIQ Raises $30mn Series B for Lead Management

Contact Center & Omnichannel​

Twilio Report Reveals Gap Between CX Expectations & Reality 

Uncategorized

Limeade: 40% Employees Cite Burnout for Departure

CRM & Customer Data Management

Slack-First Customer 360 Review: Intelligent AI insights

Customer Engagement Platforms

Blueshift Extends SmartHub CDP for Omni-Channel CX