Interviews

CRM & Customer Data Management

Pipeliner CRM Announces Consultant Database ExFind

Workforce Engagement Management

Managing Contact Centre Stress and Preventing Agent Burnout

Contact Center & Omnichannel​

50% of Transactions to be Contactless by End of 2022 

Contact Center & Omnichannel​

WestStar Adopts Cloud Banking Pioneer nCino in CX Boost

Contact Center & Omnichannel​

Brightstar Rebrands to Likewize in Tech Support Pivot

Customer Analytics & Intelligence

Alteryx Becomes Snowflake Network Elite Partner

Contact Center & Omnichannel​

The Role of Artificial Intelligence in Customer Service

Customer Engagement Platforms

Squire, Bond Partner on Financial Services Card Solution

Contact Center & Omnichannel​

AT&T Unveils New AI-Powered Capabilities  

Customer Engagement Platforms

Freshworks: Only 14% of Consumers Expect to Be “Wowed”

Contact Center & Omnichannel​

Does a FIFO Contact Centre Callback System Work?  

Workforce Engagement Management

Facebook WFH Plan Extended to Long Term 

Contact Center & Omnichannel​

Rezo.ai Adds Vernacular Languages to Contact Centre Offering  

Customer Engagement Platforms

Ideal Credit Union Launches Glia Digital CX Platform

Contact Center & Omnichannel​

Bright Pattern Omni-channel Deployed by Top Digital-first Travel Agency 

CRM & Customer Data Management

Salesforce Announces New Slack Integrations