Latest News

Customer Analytics & Intelligence

Gartner: Just 8 Percent of Consumers Used a Chatbot During Their Latest Service Experience

Workforce Engagement Management

IKEA’s Contact Center Agents Become Interior Design Advisors

Uncategorized

Momentive Appoints New CEO, Revives the SurveyMonkey Name

CRM & Customer Data Management

Salesforce Announces AI Cloud – with a Lofty Price Tag

Contact Center & Omnichannel​

Verint Announces Open CCaaS Platform at Verint Engage 23

Customer Analytics & Intelligence

Oracle Unveils a Generative AI Cloud Service

Customer Analytics & Intelligence

ServiceNow Adds Generative AI to Its Virtual Agent Solution

Contact Center & Omnichannel​

Microsoft Releases New Contact Center Use Cases for Copilot

Contact Center & Omnichannel​

Big CX News from Genesys, NICE, Verint, & Twilio

Customer Analytics & Intelligence

NICE Offers Its Speech-to-Text API to Contact Centers for Free

Customer Analytics & Intelligence

AWS Demonstrates How to Augment Lex With Generative AI

Customer Analytics & Intelligence

New Innovations Added to Adobe Experience Cloud

Workforce Engagement Management

Verint CEO Talks $21MN Customer Win, SaaS Momentum, & ChatGPT

Contact Center & Omnichannel​

Cisco Brings Generative AI to CCaaS, UCaaS, and Security

Customer Analytics & Intelligence

Zoom Launches New EU Privacy Features

Customer Analytics & Intelligence

Twilio Introduces Generative AI for Service, Sales, & Marketing Teams