Latest News

CRM & Customer Data Management

LivePerson Releases a CRM Integration Tool for Webex

Contact Center & Omnichannel​

Five9 to Sell Data Analysis Platform Aceyus VUE on its CX Marketplace

Contact Center & Omnichannel​

Khoros Expands Its Partnership with AWS

Contact Center & Omnichannel​

Medallia Bolsters Its Contact Center Suite with Callback Technology

CRM & Customer Data Management

Previewing the Salesforce Winter ’23 Release

CRM & Customer Data Management

Infobip Adds WhatsApp and SMS Integrations to HubSpot

Customer Analytics & Intelligence

Observe.AI Launches a New Analytics Capability

Contact Center & Omnichannel​

Avaya Looks to APAC for Growth After Revenue Slump

CRM & Customer Data Management

Salesforce Releases a Lite CRM

Workforce Engagement Management

Private Equity Firm Acquires SAP Litmos

Contact Center & Omnichannel​

Zoom Contact Center Sales ‘Exceed Expectations’

Workforce Engagement Management

The Latest on the Zoom Contact Center (Summer 2022 Update)

Contact Center & Omnichannel​

“We Are Winning the Market!” NICE Announces Sixth Consecutive Quarter of 10%+ Growth

Contact Center & Omnichannel​

The Complete NICE CXone Platform Is Now Available Natively on Azure

Contact Center & Omnichannel​

3CLogic Integrates with ServiceNow

Contact Center & Omnichannel​

Microsoft Pulls Its CCaaS Solution Closer to Teams