Latest News

Security, Privacy & Compliance

Vercel Customer Data Breach Highlights CX Risks of “Shadow AI” Tools

AI & Automation in CX

Why 8×8 Is Betting on Synthflow to Modernize Enterprise Voice AI

AI & Automation in CX

Samsung Signals the New Face of CX: 3D, Avatars and Humanoid Robots Are Redefining Retail

AI & Automation in CX

Five Adobe Summit Announcements Every CX Leader Should See

Marketing & Sales Technology

Highspot and Seismic Are Set to Merge – What Does It Mean for the Sales Enablement Market?

AI & Automation in CX

Avid and Google Cloud Partnership Reshapes Media Production with Agentic AI

Contact Center & Omnichannel​

Amazon Connect Shifts the Contact Center Goal From Deflection to Relationship

Security, Privacy & Compliance

Microsoft Warns CX Leaders Agentic AI Demands a New Approach to Security

AI & Automation in CX

Big CX News from Cisco, Salesforce, HubSpot & 8×8

Security, Privacy & Compliance

Supply Chain Cyber Attacks Surge as EU Breach Exposes Weaknesses

Customer Analytics & Intelligence

The Verdict Is In: Ticketmaster’s Monopoly Cost Fans More Than Money

AI & Automation in CX

Can Twilio’s Embeddable Contact Center Break Down Enterprise Silos?

CRM & Customer Data Management

Salesforce Aims to Redefine CRM Access with Headless 360

Contact Center & Omnichannel​

Avaya’s 200-Seat Rule Accelerated the Migration Race. Who’s Ahead?

CRM & Customer Data Management

U.K. Retail Loyalty Enters AI Era as M&S, Tesco and Boots Drive Hyper-Personalization in Reward Schemes

Contact Center & Omnichannel​

GenAI Is Growing at 34% CAGR — and It’s Exposing the Contact Center’s Biggest Weakness