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Customer Analytics & Intelligence
Gartner Halves Its 2023 Prediction for IT Spending Growth
Snowflake X SnowConvert Merger Accelerates Cloud-Data Migrations
Contact Center & Omnichannel
The Microsoft Contact Center Will Flop This Year, says Zeus Kerravala
Customer Engagement Platforms
ServiceNow Transforms Its Partner Program to Build Ecosystem Growth
Workforce Engagement Management
Thomas Goodmanson Steps Down as Calabrio CEO
Google, Samsung, and Lenovo Make Moves to Improve Retail Experiences
CRM & Customer Data Management
Big CX News from Genesys, AWS, and Verint
Verint Acquires Appointment Scheduling Tools from Qudini
Avaya Could Hand Control to Lenders as Bankruptcy Looms – Reports
Who Leads the CCaaS Space? ISG Reveals Its Findings
It’s Your Last Chance to Apply for the CX Awards 2023
Enghouse Systems Agrees to Purchase Qumu Corporation
Genesys and AWS Commit to Reimagine Customer Experiences
Big CX News from Salesforce, TELUS, and Alchemer
Event News
CX Awards Applications Close This Friday! 🚨
Microsoft Picks Digital Perseverance as a Critical CX Goal for 2023
