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Customer Analytics & Intelligence
ZoomInfo Announces New Integrations
Contact Center & Omnichannel
SMG Boosts Its Digital Experience Offering
Workforce Engagement Management
ServiceNow Launches an Agent Experience Innovation
Five9 Supercharges Its European Expansion
Twilio Invests in Syniverse
$400m CCaaS Deal Delay Hampers Avaya Growth
NICE CXone and Cloud Bookings Rocket 300%
BIG CX NEWS from Zoom, Zendesk, and Avaya
CRM & Customer Data Management
Salesforce Acquires Troops.ai
Sprinklr Integrates with Twilio
8×8 Introduces XCaaS – Its Secret Sauce for Success
Infobip is Now Available on Oracle Cloud Marketplace
Bright Pattern Launches a Remote Assist App
Zoom Bolsters Conversational AI with M&A
SAP Reveals New Features for Its Service Cloud Solution
Zendesk Announces New CRM and Employee Experience Capabilities
