Latest News

Contact Center & Omnichannel​

RingCentral to Layoff 10 Percent of Its Workforce

Contact Center & Omnichannel​

Zoom Launches a Contact Center Kiosk, Chatbot, and More Innovations

Event News

CX Awards is Back and Bigger Than Ever

Contact Center & Omnichannel​

Five9 Secures Three Massive CCaaS Wins

Contact Center & Omnichannel​

Google Introduces Its First Contact Center Innovation for Chrome

Contact Center & Omnichannel​

Worldwide Live Chat Industry Set to Reach a Value of $1.7 Billion by 2030

Contact Center & Omnichannel​

Twilio Ditches Zipwhip Only 18 Months After Acquiring It for $850M

Contact Center & Omnichannel​

Forsta Introduces a Predictive Net Promoter Score

Contact Center & Omnichannel​

Infobip Creates New Chatbot Solution for Uber

Contact Center & Omnichannel​

Puzzel Acquires S2 Communications

Customer Analytics & Intelligence

Twilio Expands Its Customer Engagement Platform

Customer Engagement Platforms

Avaya Commits to Delivering Environmental, Social, and Governance Progress

Contact Center & Omnichannel​

Genesys Unveils a New R&D Center in Galway

Contact Center & Omnichannel​

Gartner: Worldwide Public Cloud Spending to Reach $600 Billion in 2023

Customer Analytics & Intelligence

Salesforce Unveils Updates to Tableau

Customer Engagement Platforms

Twilio Confirms a Second Phishing Attack