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Contact Center & Omnichannel
Avaya Expands Its Partnership with Alcatel-Lucent
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Qualtrics Announces Two New AI Solutions to Stop Agent Turnover
CRM & Customer Data Management
All the News from Twilio’s Latest Release Wave
Globant Expands in Europe with Italian Acquisition
Martech Buyers Are Only Using 42 Percent of Their Tech Stack, Says Gartner
Businesses Will Prioritize Digitization During Uncertainty, Says Adobe
Dialpad Launches New AI Tools To Help Contact Centers Cut Costs
Customer Analytics & Intelligence
Genesys Introduces Cloud AI Experience: Its Latest CX Solution
Concentrix Grows Revenue, But Trouble Might Be Brewing Ahead
Oracle Dives into the Workforce Management Space
PCI Pal Reveals an Open Banking Solution
Pega Announces Customer Data Connectors
Sutherland Acquires Augment CXM
BIG CX NEWS from Salesforce, Zendesk, and Five9
Balto Offers More Flexibility to Agents with the Latest Launch
Qualtrics Launches Video Feedback
