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Contact Center & Omnichannel​

LivePerson Boosts Its Conversation Assist Capabilities

Contact Center & Omnichannel​

Etihad Airways Partners with Spitch.ai

Contact Center & Omnichannel​

“A Mockery!” – Zendesk Shareholders Call for Change

Contact Center & Omnichannel​

BIG CX NEWS from Cyara, Sabio, and Talkdesk

Customer Engagement Platforms

airasia Super App and Google Cloud Team Up In the Name of Digital CX Innovation

Customer Analytics & Intelligence

Healthcare Automation Startup Eleos Health Raises $20M

Customer Engagement Platforms

Twilio Research: Companies Must Rethink Their Personalization Efforts

Contact Center & Omnichannel​

Airship Launches a Mobile App Experience Platform

Customer Engagement Platforms

Gartner Research: Flawed Proactive Customer Service Does More Harm Than Good

Contact Center & Omnichannel​

Microsoft Ramps Up Its Contact Center Plans

Contact Center & Omnichannel​

3CLogic Expands Its Collaboration with ServiceNow

Contact Center & Omnichannel​

Sabio Launches a New AI-Powered CX Platform

Customer Analytics & Intelligence

Cyara Acquires Botium

Contact Center & Omnichannel​

Twilio Adds WhatsApp to Its Verify API

Customer Engagement Platforms

Bose Teams Up with Salesforce to Enhance Its Digital Customer Experience

Customer Engagement Platforms

What do Gen Z Customers Want? Talkdesk Research Reveals All