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CRM & Customer Data Management
monday.com Enters the Sales CRM Space
Contact Center & Omnichannel
Infobip Acquires Peerless Network
Five9 Enjoys a Record Quarter
BIG CX NEWS from Zoom, Freshworks, and Cyara
Avaya Appoints New CEO
Oracle Reveals New Automation Capabilities for Sales Teams
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Zendesk Teams Up With Momentive to Announce a New Integration
Creator Workflows Drives ServiceNow Revenue Growth
Balto Launches a New Analytics Tool
Is Microsoft Outgrowing the CX Market?
Customer Analytics & Intelligence
Forsta and Rio SEO Team Up on Localised Customer Experiences
Zoom Debuts New Capabilities to Enhance Customer Service Experiences
Cyara Launches New Chatbot Testing Features
Freshworks Unifies Customer Messaging on a Single Platform
BIG CX NEWS from Microsoft, Zendesk, and LivePerson
Oracle Database Services Are Now Available on Microsoft Azure
