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Contact Center & Omnichannel
BIG CX NEWS from Avaya, Zendesk, and Qualtrics
SuccessKPI is Now Available on Genesys AppFoundry
‘Contact Centres Are Trapped in a Vicious Cycle’
Customer Analytics & Intelligence
Intermedia Launches an AI-powered Analytics Feature
Treasure Data Is Now Available on Genesys Premium AppFoundry
Salesforce Is Set to Add No-Code Automation Capabilities to MuleSoft
Forrester Wave for People-Oriented Text Analytics Platforms 2022 (Q2)
Teleperformance UK Partners with PCI Pal
Customer Engagement Platforms
Thoughtworks Acquires Handmade Design
Qualtrics and ServiceNow Launch a New Insights Solution
CRM & Customer Data Management
89% of Tech Executives Plan to Increase Digital CX Spending
Enghouse Systems Acquires Competella
Avaya Secures a $600M Financing Injection
‘Not Utilising Innovation is Risky Business’
“A New Chapter!” Investor Group Acquires Zendesk for $10.2BN
BIG CX NEWS from Amazon, Zoom, and CX Today
