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Contact Center & Omnichannel
ZoomInfo Launches Account-Based Marketing Platform
Advisory Firms Question Zendesk’s Takeover Bid of Momentive Global
Freshworks Reports a 49% Year-Over-Year Revenue Spike
BIG CX NEWS from Avaya, Twilio, and Genesys
Workforce Engagement Management
Infosys Collaborates with Qualtrics
Digital Experience Platform Piano Acquires SocialFlow
Essential Cloud CX Events for Your Calendar 2022
Twilio Shares Soar After Revealing Fourth Quarter Results
Avaya Reveals $400m CCaaS Win
Medallia to Help 1,000 Hyatt Properties Enhance Guest Experiences
Engagement Platform Mindful Available on Genesys AppFoundry
NICE CXone Now Optimised for Chrome OS
CRM & Customer Data Management
Salesforce Launches Safety Cloud for Easier Health Status Reporting
SugarCRM Acquires AddOptify to Automate Business Processes
Dropbox and HelloSign Added to AWS Marketplace
Conversational Intelligence Startup Talkmap Raises $8M
