Latest News

Customer Analytics & Intelligence

Who Is Leading the Enterprise Intelligent Assistant Space? Opus Research Reveals Its Findings

Workforce Engagement Management

Puzzel Releases a “Smart Chatbot” and New Performance Management Solutions

Customer Analytics & Intelligence

Dialpad Launches a “First Ever” AI Engine to Measure CSAT

Customer Engagement Platforms

Salesforce Partners With TikTok to Expand Its Social Commerce Offerings

Contact Center & Omnichannel​

Talkdesk Announces a New Cloud Customer Service Solution for Retail

Customer Analytics & Intelligence

Tethr Offers a Free Trial of Its Conversation Intelligence Solution

Contact Center & Omnichannel​

LiveVox Now Available on Salesforce AppExchange

Workforce Engagement Management

ServiceNow Acquires Hitch

Contact Center & Omnichannel​

Zoom Expands Its Genesys Partnership

Uncategorized

Major Slack Sales Grow By 40% for the Fourth Successive Quarter

CRM & Customer Data Management

Pipedrive Launches a New Campaign Management Solution

Customer Analytics & Intelligence

Domo Beats Microsoft and Salesforce to Top Respected BI Vendor List

Customer Analytics & Intelligence

Verint Teams Up with Intelligent Voice on Compliance Oversight

Contact Center & Omnichannel​

Google Cloud Partners with the Dutch Government

CX TV

Supercharging Self-Service With AI

Contact Center & Omnichannel​

Zoom Ventures: A Space for CX Innovation