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Customer Engagement Platforms
Loyalty Platform Wildfire Reports Record Growth
Customer Analytics & Intelligence
Northumbrian Water Group Creates an AI Model to Predict CSAT
CRM & Customer Data Management
Pipedrive Integrates with Zendesk to Support Sales Workflow
Glia and Zensar Partner on Financial Institution Customer Service
Workforce Engagement Management
Talent Engagement Platform Sense Nabs $50M in Series D Round
Customer Loyalty is Changing Reveals New Talkdesk Research
Contact Center & Omnichannel
Puzzel Debuts Digital Engagement Customer Experience Solution
DMG Consulting Release New Cloud Contact Centre Vendor Research
Glia Integrates with Clinc’s Virtual Banking Assistant
Hammer Launches a Solution to Monitor IVR Experiences
Frost & Sullivan Recognise CPaaS Growth and Innovation Leaders
Stravito Knowledge Management Debuts Slack Integration
BIG CX NEWS from Genesys, Five9, and Verint
Dubber and Optus Partner on Mobile Voice Recording
Capacity Launches Mortgage Support Automation Platform
Uncategorized
Adobe to Acquire ContentCal and Enhance its VoC Capabilities
