Latest News

Contact Center & Omnichannel​

LiveVox Launches New Channel Partner Programme

Contact Center & Omnichannel​

Observe.ai Raises ‘Largest-Ever’ Series C for Contact Centre AI

Customer Analytics & Intelligence

Zoom Launches a Conversational Analytics Solution

Contact Center & Omnichannel​

Genesys and 8×8 Partner to Integrate CCaaS and UCaaS

Contact Center & Omnichannel​

LivePerson Boosts Its Conversation Assist Capabilities

Contact Center & Omnichannel​

Etihad Airways Partners with Spitch.ai

Contact Center & Omnichannel​

“A Mockery!” – Zendesk Shareholders Call for Change

Contact Center & Omnichannel​

BIG CX NEWS from Cyara, Sabio, and Talkdesk

Customer Engagement Platforms

airasia Super App and Google Cloud Team Up In the Name of Digital CX Innovation

Customer Analytics & Intelligence

Healthcare Automation Startup Eleos Health Raises $20M

Customer Engagement Platforms

Twilio Research: Companies Must Rethink Their Personalization Efforts

Contact Center & Omnichannel​

Airship Launches a Mobile App Experience Platform

Customer Engagement Platforms

Gartner Research: Flawed Proactive Customer Service Does More Harm Than Good

Contact Center & Omnichannel​

Microsoft Ramps Up Its Contact Center Plans

Contact Center & Omnichannel​

3CLogic Expands Its Collaboration with ServiceNow

Contact Center & Omnichannel​

Sabio Launches a New AI-Powered CX Platform