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Contact Center & Omnichannel
BIG CX NEWS from Zoom, Zendesk, and Genesys
CRM & Customer Data Management
SugarCRM Research: Customer Churn is Soaring
Salesforce Credits Slack Integration for Its “Best Quarter Ever”
Zoom Discusses Its New Contact Center Solution
GoTo Refreshes Its CCaaS Offering for SMBs
Uniphore Adds New Agent Guidance Solutions to its Flagship Platform
Customer Analytics & Intelligence
Veritone Adds New Features to its Synthetic Voice Solution
Workforce Engagement Management
Conversational AI Recruiting Platform Emi Raises $11M
Genesys and Thrive Team Up to Tackle Employee Burnout
Zendesk Terminates $4.1BN Momentive Deal
BIG CX NEWS from Zoom, HubSpot, and Content Guru
Customer Engagement Platforms
AWS Enhances Sports Fan Experiences in Canada
Sabio Secures a Multi-Million Contract Win
Five9 Credits AI Adoption for Record Revenue Growth
Twilio Research: Customers are Receiving Too Many Messages from Brands
SugarCRM Launches SugarOutfitters Software Marketplace
