Latest News

AI & Automation in CX

Cyara Launches Agentic Testing and AI Governance to Close the AI Trust Gap in Customer Service

Security, Privacy & Compliance

US Federal Court Halts Government Action Against Anthropic as Brand Reputation Concerns Grow

AI & Automation in CX

“Uncertainty Is the New Certainty”: Bain Explains Why B2B CX Strategies Must Become More Agile

Contact Center & Omnichannel​

Agentforce Contact Center and the New Battle Line: Where Should CX Live?

AI & Automation in CX

Big CX News from Salesforce, Vonage, ServiceNow, Oracle & Genesys

AI & Automation in CX

AI Now Drives 20% of Genesys’s New Business

Community & Social Engagement

Meta and Google’s Legal Scrutiny Creates New Risks for Enterprise Engagement

AI & Automation in CX

Salesforce Brings Ambient Intelligence to Sales Calls

AI & Automation in CX

SAP Engagement Index: UK Brands Think They’re Nailing Engagement. Customers Disagree

Security, Privacy & Compliance

Crunchyroll Hack Exposes Customer Support Data in Vendor Security Incident

Community & Social Engagement

Meta’s $375MN Lawsuit Underscores the Importance of Customer Trust in Community Platforms

AI & Automation in CX

Oracle’s Fusion Agentic Applications Push Enterprise AI Past Copilots

AI & Automation in CX

Vonage Targets Agent Productivity with Deep ServiceNow Voice Integration

Security, Privacy & Compliance

Cisco Warns on AI Agent Risks, Launches New Security Capabilities

AI & Automation in CX

Uber and Rivian’s Driverless Rides Are Coming, But Is The CX Model Ready?

AI & Automation in CX

Avaya Nexus Lays the Groundwork for AI in High-Stakes Contact Centers