Latest News

Contact Center & Omnichannel​

Teradata Announces New Cloud Offerings on Microsoft Azure

Contact Center & Omnichannel​

Zolar Picks Talkdesk to Power Contact Centre Solution  

Contact Center & Omnichannel​

8×8 Hailed by Frost & Sullivan  

CRM & Customer Data Management

Nutanix Co-Founder Launches DevRev CRM with $50mn Seed

Contact Center & Omnichannel​

Avaya Named Major CPaaS Player

Workforce Engagement Management

Locus-ServiceNow Integration Sees Increase in WFO

Contact Center & Omnichannel​

Centrical Debuts Amazon Connect Performance Management

Contact Center & Omnichannel​

Salesforce Debuts New Media Cloud Solution  

Contact Center & Omnichannel​

Twilio Live Launches to Power Interactive Video  

Contact Center & Omnichannel​

Clarabridge and Five9 Partner

Customer Engagement Platforms

Hireology Acquires Employee Referral Platform EmployUs

Contact Center & Omnichannel​

Mitto Announces Addition of Customer Engagement Channels

Contact Center & Omnichannel​

Miele GB Contact Centre to Close Sparking Redundancies  

Contact Center & Omnichannel​

Unbabel Integrates with Zendesk to Empower Agents

Contact Center & Omnichannel​

ZoomInfo to Acquire Chorus.ai in $575M Deal  

Contact Center & Omnichannel​

Raya Acquires $12.2m Gulf CX Stake