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Contact Center & Omnichannel
The Metaverse Is Dead, Here’s What CX Actually Built
AI & Automation in CX
Salesforce’s Informatica Expands Microsoft Alliance to Streamline Enterprise Data Foundations
Oracle Simphony Cloud Update Targets Fragmented Systems in Hospitality
AI Agents Just Went Mainstream: Mastercard, Alibaba, Shopify, Evri, FedEx Move In
From Pilot to Production: How Enterprises Can Operationalize Agentic AI
Security, Privacy & Compliance
SK Telecom Looks to Rebuild Customer Trust With New CX Unit After Data Breach
National Support Network Demonstrate How Vulnerable Customers Are Reshaping CX Design
Lloyds Banking Group Data Visibility Error Raises Privacy Concerns
Cresta Launches Knowledge Agent To Reduce Agent Tab Switching
Adobe’s CEO Is Out – What Will Happen to the CX Empire He Built?
U.S. Senators Investigate Social Security Agency Customer Service Disruption
NVIDIA Expands AI Ecosystem with Major Partnerships at GTC 2026
Salesforce Agentforce Sales Brings ‘Agentic Selling’ Into The CX Spotlight
Adobe CEO Steps Down After 18 Years as AI Rivals Close In
Adecco Targets Majority AI-Driven Revenue in Expanded Salesforce Agentforce Deal
CCW Europe research finds Omnichannel Is Stalling, And AI Isn’t Saving It… Yet
