Latest News

Contact Center & Omnichannel​

NICE Launches CXi: Suite of CCaaS, WFO, Analytics & AI

Customer Analytics & Intelligence

Invoca Introduces New Functionality to Act on Conversational Data

Customer Analytics & Intelligence

OpenText Adds New MDR Solutions to Enhance Cyber Security

Customer Analytics & Intelligence

Humelo Closes $2.6M in Pre-Series A Funding

Contact Center & Omnichannel​

Twilio Launches Growth Automation Platform

Contact Center & Omnichannel​

Sensely Launches Virtual Primary Care

Contact Center & Omnichannel​

UJET Announces Google Cloud Partnership  

Customer Analytics & Intelligence

Atlan Partners with Snowflake to Enable Data Collaboration

Contact Center & Omnichannel​

Cisco Unveils New Webex Features to Improve CX and WFO 

Contact Center & Omnichannel​

Vonage Acquires Jumper.ai to Enhance Commerce Solutions

Customer Analytics & Intelligence

Alteryx Acquires Cloud Platform Hyper Anna

Contact Center & Omnichannel​

Dialpad Acquires Koopid  

Contact Center & Omnichannel​

RingCentral Introduces RingCentral Rise

Contact Center & Omnichannel​

Genesys Acquires Pointillist and Exceed.ai 

Contact Center & Omnichannel​

RingCentral Adds New Capabilities to MVP

Contact Center & Omnichannel​

New Talkdesk Launch to Transform Agent Interactions