Latest News

Customer Analytics & Intelligence

Text Analytics Integrations Critical For Success

CRM & Customer Data Management

Tencent Highlights Role of CRM in Profitable Q1

Contact Center & Omnichannel​

Loris Announces New Platform Integrations

Contact Center & Omnichannel​

IntelePeer’s CPaaS Picked by Covenant Transport

Contact Center & Omnichannel​

Atento Launches Remote Working CX Agent Hub

Contact Center & Omnichannel​

Yalo Raises $50m Series C for Conversational Commerce

Customer Analytics & Intelligence

Dialpad Teams up with Intercom

Contact Center & Omnichannel​

LiveVox Bot Seamlessly Connects Customer Journeys 

Contact Center & Omnichannel​

Zammo Conversational AI Launches on Microsoft Azure

Contact Center & Omnichannel​

Five9 Teams up with Mitel to Offer World-Class CCaaS

CRM & Customer Data Management

Qualified Salesforce Platform Raises $51mn

Customer Analytics & Intelligence

NTT Resonant Reveals AI Reservation Service

Workforce Engagement Management

Dura Software Acquires WFO Firm DVSAnalytics 

Contact Center & Omnichannel​

Hyro Raises $10.5mn Conversational AI Funding Round

Contact Center & Omnichannel​

RingCentral to Extend Partnership with NICE

Contact Center & Omnichannel​

Pegasystems Reveal Major CX Frustration Points