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EliteCRM to be Acquired by Cloopen 

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ServiceNow Introduces Now Platform Revamp  

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LivePerson launches AI Annotator 

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NICE inContact Helps Companies Apply Smarter AI  

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Confirmit and FocusVision Complete Merger

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Sunrise Pick NICE to Boost Workforce Agility  

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Talkdesk Announces Appointments in Global Expansion Shift  

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Sabio Group Acquires Makepositive 

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Deliveroo Selects SVL to Provide Agent WFM  

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NICE inContact CXone Adds First-of-its-Kind AI

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Xperium Announces New Omni-channel Messaging Platform  

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Big CX News You May Have Missed

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Five9: What Amazon’s Till-less Store Means for CX 

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Medallia Acquires Analytics Firm Decibel

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NICE InContact CXone Hailed by Frost & Sullivan

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CX Today Launches with Inaugural Event