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Security, Privacy & Compliance

Coupang Finds More Leaked Customer Data as Government Accuses CEO of False Testimony

AI & Automation in CX

Inside 8×8’s Q3: Usage-Based CX Revenue Starts To Carry The Load

Contact Center & Omnichannel​

NiCE Declares War on Deepfake Fraud with Expanded Pindrop Partnership

AI & Automation in CX

Benioff Calls Copilot “Clippy 2.0”… Again, Says Slackbot Solves Customer Context Gaps

Marketing & Sales Technology

Salesforce Report Shows AI Agents Are Reshaping Sales Teams and Customer Engagement

AI & Automation in CX

As AI Adoption Accelerates, Customer Trust Is at Risk

Service Management & Connectivity

Virgin Media O2’s £2BN Netomnia Deal Takes Aim at BT’s Broadband Lead

AI & Automation in CX

Security Flaw in AI Agent Social Network Moltbook Exposes Risks in AI-Built Platforms

AI & Automation in CX

AI Calling At Scale: What The Genspark-Twilio Deal Signals For CX Leaders

Security, Privacy & Compliance

Deepfakes Are Entering the Talent Pool, Putting Customer Trust at Risk

AI & Automation in CX

Microsoft Q2 2026 Earnings: Can AI and Cloud Keep CX Ahead of the Curve?

Service Management & Connectivity

ServiceNow Says AI Adoption Is Now the Main Driver of Growth and Demand

AI & Automation in CX

SAP Says Two-Thirds of Deals Now Include Business AI

Security, Privacy & Compliance

SoftBank System Glitch Highlights Why Identity Is a CX Problem

AI & Automation in CX

What Kore.ai’s Fresh Capital Tells CX Leaders About the Future of AI

AI & Automation in CX

What Amazon’s Leaked Layoff Email Reveals About CX Priorities