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Contact Center & Omnichannel
Generative AI in the Contact Center: What’s New in 2025?
Big CX News from Salesforce, Genesys, OpenAI, & Mitel
Event News
The CX Awards 2025 Finalists
CX Trends
Customer Experiences in the US Hit a Record Low (Again!), Forrester Says
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
Workforce Engagement Management
3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner
Customer Analytics & Intelligence
OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents
CX TV
AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown
Mitel Exits Chapter 11 Bankruptcy: A “Fresh Start” or Short Reprieve?
Big CX News from NiCE, Genesys, Salesforce, & Gartner
Five9 Brings AI Agents to Market With a Shot of Trust and Governance: A Recap
Is ChatGPT the Beginning of the End for Gong & Sales Intelligence Platforms?
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
Customer Experience Design: Don’t Use Tech to Do Old Things In New Ways
From CEO Dismissal to Courtroom Drama: Dubber Takes Legal Aim at BDO Over Missing AU$26.6m
CRM & Customer Data Management
Salesforce Hikes Its Prices, Aims to Mitigate High AI Integration Costs
