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CX TV

Big CX News – The Latest on the New Amazon Connect, Zendesk’s New Contact Center Platform

CRM & Customer Data Management

200+ Contact Centers Implement the CX Cloud from Genesys and Salesforce

Contact Center & Omnichannel​

8×8 Makes Four Big Moves to Close the Gaps Between CCaaS, UCaaS, & CPaaS

CRM & Customer Data Management

Zendesk Outlines Its Unique Pricing Strategy for AI Agents

Customer Analytics & Intelligence

ING’s Approach to Conversational AI: “First Nail It, Then Scale It”.

CRM & Customer Data Management

ServiceNow Reimagines the ServiceNow Store for the AI Agent Era

Contact Center & Omnichannel​

270,000 Samsung Customer Support Tickets Leak onto the Internet. Here’s What Happened.

Contact Center & Omnichannel​

AWS Shows How Far It Has Come with the Launch of the Next-Gen Amazon Connect

Event News

It’s Back! The CX Awards Returns for 2025

Customer Analytics & Intelligence

Twilio Introduces Generative Custom Operators to Pull Insights from Customer Calls

Contact Center & Omnichannel​

Sky Cuts Thousands of Contact Center Jobs to “Improve Customer Service”

Contact Center & Omnichannel​

How Syniverse and Adobe are Elevating Customer Engagement with Targeted SMS Messaging

Contact Center & Omnichannel​

Big CX News from Zendesk, Genesys, Microsoft & Accenture

Contact Center & Omnichannel​

Verint Secures a $27MN Megadeal, Finds Success in Hybrid Cloud Contact Centers

CRM & Customer Data Management

The Forrester Wave for CRM Software 2025: Top Takeaways

Contact Center & Omnichannel​

Microsoft Rebrands Its Contact Center Workspace, Stops Using the Term “Agent” for Live Reps