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Customer Analytics & Intelligence

Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028

Event News

Zoomtopia 2025: The Top 10 Announcements

Customer Analytics & Intelligence

Yellow.ai’s Own Chatbot Got Tricked Into Generating Malicious Code, Reports

CRM & Customer Data Management

The FBI Warns Salesforce Customers of Increasing Cyber Attacks

CRM & Customer Data Management

ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering

CRM & Customer Data Management

Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service

Event News

Workday Rising 2025: The Top 5 Announcements

Contact Center & Omnichannel​

Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition

CRM & Customer Data Management

Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”

Customer Analytics & Intelligence

Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”

CRM & Customer Data Management

The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral

CRM & Customer Data Management

Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform

Contact Center & Omnichannel​

Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations

CX TV

From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery

Customer Analytics & Intelligence

Adobe Releases a Slew of AI Agents to Boost Customer Experiences

CRM & Customer Data Management

ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation