Latest News

Contact Center & Omnichannel​

Microsoft Rebrands Its Contact Center Workspace, Stops Using the Term “Agent” for Live Reps

Contact Center & Omnichannel​

Zendesk Debuts a New CCaaS Platform, Wants to “Redefine” the Contact Center Landscape

CRM & Customer Data Management

Salesforce and Deloitte Strengthen Their Partnership to Apply AI Agents to “Every” Enterprise Process

Event News

Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit

Contact Center & Omnichannel​

Accenture Claims “Customer Service Is on the Brink”

Customer Analytics & Intelligence

Observe.AI Acquires Dubdub.ai, Aims to Pioneer the “Renaissance” of Voice in Customer Support

Contact Center & Omnichannel​

Genesys Introduces Its Biggest-Ever CCaaS Bundle, Emphasizes “Exceptional Value”

Contact Center & Omnichannel​

Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE

CRM & Customer Data Management

Oracle Introduces AI Agent Studio, Bolsters Fusion Applications

CRM & Customer Data Management

Salesforce Resolves 85% of Its Customer Queries with Agentforce

Customer Analytics & Intelligence

Adobe Sets Out its Agentic AI Vision, Unveils Purpose-Built AI Agents

CRM & Customer Data Management

ServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation Tools

Contact Center & Omnichannel​

Kore.ai Announces a ‘Three Pronged’ Agent Platform, Unifies Its Agentic AI Portfolio

Customer Analytics & Intelligence

Talkdesk Adds Autonomous AI Voice Agents to Its CX Toolbox

Contact Center & Omnichannel​

Genesys Brings New AI Solutions to Contact Center Supervisors

Contact Center & Omnichannel​

Microsoft Pulls Teams Phone Into Its Dynamics 365 Contact Center