Latest News

Security, Privacy & Compliance

Microsoft And Europol Lead Tycoon 2FA Takedown as Customer Identity Risks Rise

AI & Automation in CX

Big CX News from Verint, Salesforce, Santander & Mastercard

Customer Analytics & Intelligence

Medallia Report Reveals CX is at a Turning Point: Closing the Gap Between Insight and Impact

AI & Automation in CX

RocketPhone.ai Claims 1,100% Growth as Salesforce Buyers Demand Native AI

AI & Automation in CX

AWS is Aiming to Fix Healthcare’s Worst Contact Center Problem

Security, Privacy & Compliance

SAP and Uptycs Launch Hybrid AI Security Model for Enterprise

Contact Center & Omnichannel​

Oracle’s TikTok Outages Expose the Hidden Risk in Your CX Platform

CRM & Customer Data Management

Accenture to Acquire Ookla to Bring Network Data Deeper Into Enterprise CX

Contact Center & Omnichannel​

What Verint’s Mass Layoffs Mean for Your CX Tech Stack

CRM & Customer Data Management

Formula 1 and Salesforce Expand AI Partnership to Strengthen Digital Fan Engagement

Contact Center & Omnichannel​

Capita and Snowflake Target Real-Time CX Intelligence for Contact Centers

Security, Privacy & Compliance

Four Data Broker Breaches Cost U.S. Consumers $20BN Over a Decade, Congress Finds

CRM & Customer Data Management

Google Cloud and Nokia Simplify Mobile Network Access for Developers

AI & Automation in CX

Huawei’s New AICC Voice Agents Target The Metric That Matters: Resolution

AI & Automation in CX

The New Rules of CX Tech: CMP Research and Datamark’s Blueprint for Tomorrow

AI & Automation in CX

Burger King Uses AI to Score “Friendliness” at the Drive-Thru