Latest News

CRM & Customer Data Management

Salesforce Expands Headless 360 Vision with Contentful Acquisition

AI & Automation in CX

How Zoom’s New AI Agent Could Cut Post-Call Wrap-Up for Good

AI & Automation in CX

Admiral Acquires Flock to Tackle CX Friction in Commercial Fleet Insurance

Security, Privacy & Compliance

AI Models Flout EU Law in Up to 93% of Tested Scenarios, Research Firm Warns Enterprises

Contact Center & Omnichannel​

Afiniti Wants to Own Contact Center AI Decisioning

Security, Privacy & Compliance

TTEC Launches AI Security Platform to Address Rising Risks in Remote CX Operations

AI & Automation in CX

Big CX News from Zoom, Salesforce, Sprinklr & IBM

Customer Engagement & Journey Orchestration

Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2026: The Rundown

AI & Automation in CX

IBM and Red Hat’s $5BN Project Lightwell Open-Source Security Push Signals New CX Risk Priorities in the Mythos AI Era

CRM & Customer Data Management

“In Sales, We Still Scale” Salesforce Draws the Line on AI Replacing Sellers

Contact Center & Omnichannel​

Sprinklr Targets the CX Blind Spot With ViralMoment Deal

Security, Privacy & Compliance

GCHQ Warns AI Cyber Threats Are Putting Customer Trust and Business Resilience at Risk

AI & Automation in CX

Talkdesk Launches Proactive AI Agents, Urges Leaders to Stop Reacting to the Market

AI & Automation in CX

Salesforce’s AI Agents Are Now Outworking Its Human Support Teams

Contact Center & Omnichannel​

Avaya and avatarin Extend AI CX Into Physical Service Environments

AI & Automation in CX

Sam Altman Softens Stance on AI Replacing Jobs, Says Some Human Work Will Endure