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Customer Analytics & Intelligence
Capacity Launches AI Analytics Assistant As Conversational Analytics Moves Toward Predictive CX Decisioning
Marketing & Sales Technology
Why Brand Trust Matters More When AI Makes the Purchases
AI & Automation in CX
CommBank Tests AI Banking App Companion Backed by $1BN Security Investment
Fujitsu and Anthropic Put Human-in-the-Loop CX on Notice
Medallia’s Debt Scrutiny Raises A New CX Question: Can Your Customer Intelligence Platform Survive A Restructure?
Anthropic’s “Mythos-Class” Release Plans Should Put CX Leaders on Alert as Security Risks Accelerate
Vector Just Raised $10M to Augment Marketers, Not Replace Them
Kustomer Pushes Outcome-Driven AI as CX Leaders Demand Proof
Security, Privacy & Compliance
Financial Crime Failures Are Becoming a CX Crisis for Banks and Fintechs
Zoom Is Turning CX Into A Revenue Engine, Should Legacy CCaaS Be Worried
Salesforce Panel Highlights Cautious Public Sector AI Adoption in Frontline Use Cases
Big CX News from Zendesk, Qualtrics, 8×8 & Sprinklr
Assembled Brings MCP to WFM as Contact Centers “Rewire” Around AI
BT Touts Record Customer Satisfaction from Business Transformation as Salesforce Finds AI Agents Improve CX
Kore.ai Makes Its Third Wave Play, Multi-Agent Orchestration For CX
Informatica from Salesforce Goes Headless Across Google Cloud, Snowflake, and Databricks
