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AI & Automation in CX
Genesys Report Reveals CX Loyalty Is Now At Make-or-Break
Why Amazon’s Salesforce MCP Move Matters For CX
Big CX News from HubSpot, Microsoft, OpenAI & Anthropic
Security, Privacy & Compliance
Privacy Fears Could Push Half of Consumers Off Social Media, Raising Challenges for Customer Engagement
Zoom Brings AI Receptionist to Any Phone System – No Zoom Phone Required
Contact Center & Omnichannel
Cresta Targets Contact Center AI Deployment Gap
Frontier AI Is Getting More Powerful But CX May Need an Uber, Not a Boeing
Accenture Edge and Google Cloud Launch Agentic AI Solutions
Salesforce Commits $1 Billion Agentforce Investment to Switzerland
Microsoft Just Put Agentic AI Inside Every Sales and Service Conversation
Meta Brings AI Business Agent to WhatsApp to Power 24/7 Customer Service
CRM & Customer Data Management
“We Made a Mistake” – HubSpot Reverses Customer Data Enrichment Plan
Forget the Model Wars. Vendors Are Now Competing on Enterprise AI Deployment
First Fully Autonomous AI Ransomware Campaign Raises the Stakes for Enterprise Cybersecurity
Event News
CX Awards 2026 Categories Announced: 25 Benchmarks for CX Excellence
Big CX News from Salesforce, HubSpot, Genesys & Microsoft
