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Security, Privacy & Compliance

Four Data Broker Breaches Cost U.S. Consumers $20BN Over a Decade, Congress Finds

CRM & Customer Data Management

Google Cloud and Nokia Simplify Mobile Network Access for Developers

AI & Automation in CX

Huawei’s New AICC Voice Agents Target The Metric That Matters: Resolution

AI & Automation in CX

The New Rules of CX Tech: CMP Research and Datamark’s Blueprint for Tomorrow

AI & Automation in CX

Burger King Uses AI to Score “Friendliness” at the Drive-Thru

Security, Privacy & Compliance

Zendesk-Linked Contractor Breach Exposes Data of 38MN ManoMano Customers

CRM & Customer Data Management

Salesforce Launches Agentforce for Communications to Target Telecom Efficiency and Customer Retention

AI & Automation in CX

Santander And Mastercard Put AI Agents Into Payments, The Next CX Friction Fight

Contact Center & Omnichannel​

Forget Weekly Meetings: Zoom’s AI Revenue Engine Roars in CX

AI & Automation in CX

Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai

AI & Automation in CX

CX Dominates G2’s Agentic AI List, Makes up 6 of Top 10

CRM & Customer Data Management

Salesforce Reframes AI Model Competition Around Enterprise Work and Agents

AI & Automation in CX

Woolworths “Angry Mother” AI Chatbot Sparks Concerns Over Misleading Responses

AI & Automation in CX

ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents

CRM & Customer Data Management

Navatar Brings an AI CRM Operating Model on Salesforce to Private Markets

AI & Automation in CX

Lost in Translation: Why Your Chatbot Might Be Misleading Customers