Latest Debate News

Workforce Engagement Management

Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio

Contact Center & Omnichannel​

Can You Hear Me Clearly? Why Audio Quality Is a Compliance Risk

Workforce Engagement Management

Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.

Contact Center & Omnichannel​

Big CX News from Microsoft, Salesforce, Cisco & NiCE

Contact Center & Omnichannel​

Cisco Confirms Two $1BN+ Megadeals, Including Webex

Customer Analytics & Intelligence

Salesforce to Snap Up Waii, Boost Data Cloud & Tableau Next

Contact Center & Omnichannel​

AI Maturity: The Hidden Differentiator in Modern Contact Centers 

CRM & Customer Data Management

Microsoft vs. Salesforce: How Do They Compare on CRM?

CX TV

The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures

CRM & Customer Data Management

The Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot Takes

Contact Center & Omnichannel​

Who’s Watching the AI? Scorebuddy Brings Oversight to Agentic Automation

Contact Center & Omnichannel​

Empathy, AI and the Contact Center Conundrum

Contact Center & Omnichannel​

Why Is NiCE Spending Almost $1BN on Cognigy? A Deep Dive

Contact Center & Omnichannel​

Five9 CEO to Retire, Seeks an AI Innovator as His Replacement

Contact Center & Omnichannel​

Big CX News from NiCE, OpenAI, Five9, & Microsoft

Contact Center & Omnichannel​

Five9 Lays Off Three Senior Execs with Broader Jobs Cuts to Come, Sources