Latest Debate News

Contact Center & Omnichannel​

NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience

CRM & Customer Data Management

Salesforce Channels Is a Big Step In Converging CRM & UCaaS

Contact Center & Omnichannel​

Big CX News from SAP, ServiceNow, OpenAI & Zoom

CRM & Customer Data Management

ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry

Contact Center & Omnichannel​

Is CCaaS + UCaaS + CPaaS Compelling for Enterprise Contact Centers?

CRM & Customer Data Management

CRM vs. ERP: How Do They Differ, and Do I Need Both?

CRM & Customer Data Management

ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs

CRM & Customer Data Management

Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires

Contact Center & Omnichannel​

AI That Supports, Not Replaces: Rethinking Agent Assistance

Customer Analytics & Intelligence

Big CX News from Zoom, OpenAI, Salesforce, and Sanas

Contact Center & Omnichannel​

Zoom’s New-Look AI Companion Reveals Its Broader Ambitions

CRM & Customer Data Management

OpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce Experiences

Contact Center & Omnichannel​

Sanas Files a Lawsuit Against Krisp, Claims “Theft of Intellectual Property”

CRM & Customer Data Management

Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems

Contact Center & Omnichannel​

What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI

Contact Center & Omnichannel​

An Analyst’s Take on the Forrester Wave for Contact Center as a Service (CCaaS) 2025