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Contact Center & Omnichannel
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far
CRM & Customer Data Management
Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea
What is CX? The Ultimate Guide to Enterprise-Ready Customer Experience
RingCentral Shares All on RingCX: Early Successes, Latest Innovations, & Roadmap
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
Zoom Introduces Its Latest WEM Release, New ServiceNow & Salesforce Integrations
Mitel Exits Chapter 11 Bankruptcy: A “Fresh Start” or Short Reprieve?
The Curious Case of Dirty Data and the Impacts on Your Customer Support RTB
Big CX News from NiCE, Genesys, Salesforce, & Gartner
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenue
Five9 Introduces Agentic CX, Pinpoints Its Differentiators
10 Lessons for Implementing Contact Center AI from Tripadvisor
AI Won’t Kill the Customer Service Agent – At Least Not Yet
CX TV
The Current State of Customer Service: A Breakdown
